Transforming the Patient Experience by Design

NYC Health Business Leaders > Transforming the Patient Experience by Design

Sponsors & Hosts

DuPont™ Corian® Design Studio, home of Patient Room 2020
49 West 23rd Street, 3rd Floor New York, NY 10010

This is the second in a three-part series on The Patient Experience Re/Imagined. It is our privilege to work with DuPont to produce this important programming, which we believe will provide valuable lessons and a road map for those who want to engage patients more effectively.

Design influences how we interact with every part of the world. As health systems and provider organizations work to become more customer-focused, many are looking at the role design plays in enhancing the patient experience. Healthcare is replete with complex physical structures and intricate processes and work flows. By incorporating design principles at the outset, there is an opportunity to improve clinical care, patient satisfaction, clinician productivity, and ultimately healthcare outcomes. Each of our panelists is using design to transform healthcare in a novel way.

Dr. Bon Ku is Changing Physician Behavior by Design
Dr. Bon Ku, Associate Professor of Emergency Medicine and the Associate Dean for Co-Curricular Programs at
Sidney Kimmel Medical College at Thomas Jefferson University, believes that the doctors of the future will need a different skill set to be successful, and it all starts with how they are trained. He is helping to change the way physicians think as the director of College within a College—Design, the nation’s first design track at a medical school. Launched this year, the program aims to foster creative thinking in medical students to help them approach complex challenges in healthcare delivery, research, and education differently. With workshops like “Design for Discharge: Patient-Centered Medication Adherence using DIY Technology,” Dr. Ku and his colleagues are breaking new ground.

Jakob Boije is Reshaping the Patient Journey by Design
Jakob Boije, president of the U.S. division of global design consultancy Veryday, is challenging healthcare systems to engage all stakeholders in helping patients navigate the often-chaotic journey through their disease. Using people-centered design methods, which embrace a holistic, empathetic and collaborative approach, Jakob and his team have been able to create meaningful product and service experience breakthroughs, especially in the arena of Digital Health.

Sandra Myerson is Developing a Patient-Centered Culture by Design
As Mount Sinai Health System’s first Chief Patient Experience Officer, Sandra is responsible for developing, leading, and fostering a patient-centered culture that provides compassionate, coordinated, and exceptional care across all of its inpatient and outpatient settings. Having served as Managing Consultant and Director of Clinical and Operational Consulting at Press Ganey Associates previously, Sandra understands what it takes to improve communication between staff and patients, reduce wait times, and improve care coordination to improve patient experiences.

Bonus: We are holding all Patient Experience events at DuPont™ Corian® Design Studio, home of the incredible Patient Room 2020In addition to attending the event, you’ll have the opportunity to see Patient Room 2020, a collaborative design for a next-generation inpatient care environment that strives to improve patient experiences and optimize caregiver performance.



Veryday US
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Associate Professor of Emergency Medicine and the Associate Dean for Co-Curricular Programs
Sidney Kimmel Medical College at Thomas Jefferson University
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Senior Vice President, Chief Patient Experience Officer
The Joseph F. Cullman, Jr. Institute for Patient Experience
Mount Sinai Health System
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Director, The Creative Center
Co-author, Artists-In-Residence: The Creative Center's Approach to Arts in Healthcare
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Healthcare Analyst, Scoggin Capital
Patient Advocate
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