Putting Patients First: Redesigning the Oncology Experience

NYC Health Business Leaders > Putting Patients First: Redesigning the Oncology Experience

Sponsors & Hosts

Memorial Sloan-Kettering Cancer Center

The role of design in healthcare innovation is often overlooked, yet it can have a significant impact on care delivery, clinical outcomes and patient satisfaction. New York’s world renowned Memorial Sloan-Kettering Cancer Center (MSKCC) recognized this and incorporated patient-centered design principles when creating the Brooklyn Infusion Center, its prototype outpatient facility that opened in late 2010.

Designed by ZGF Architects LLP, the Brooklyn Infusion Center transforms storefront space into a bright and welcoming clinic that also serves as an art gallery and neighborhood resource for health advocacy presentations. MSKCC’s goal was to enhance the patient care experience by drastically reducing patient wait times, offering patients myriad choices in the treatment process, and conveniently locating treatment facilities in a residential neighborhood. The concept makes patients “chemo-ready” by performing blood work and other screening procedures the day before infusion at the Brooklyn clinic. It has been called an “urban oasis” and received Modern Healthcare’s Award of Excellence in 2011.

We heard from Wendy Perchick, MSKCC’s head of innovation, and Jan Willemse, chief architect on the project, about the research and principles that provided a foundation for developing this care delivery model, how the program was validated, and the planning concepts that were adopted. In addition, they discussed experiential goals and how this facility physically manifests them, as well as lessons learned about how the prototype care model is operating.




Senior Vice President of Strategy and Innovation
Memorial Sloan-Kettering Cancer Center
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ZGF Architects LLP
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