The Impact of Patient Safety on the Patient Experience

NYC Health Business Leaders > The Impact of Patient Safety on the Patient Experience

Sponsors & Hosts


5:00 to 6:30 pm for Reception & Patient Room 2020 tours; 6:30 to 8:00 pm for panel discussion

DuPont™ Corian® Design Studio, home to Patient Room 2020
49 West 23rd Street, 3rd Floor New York, NY 10010

This is the last in a three-part series on The Patient Experience Re/Imagined. It is our privilege to work with DuPont to produce this important programming, which we believe will provide valuable lessons and a road map for those who want to engage patients more effectively.

Patient-centered care is influenced by multiple factors, many of which we have examined over the past year through our three-part series The Patient Experience Re/Imagined. During our final event, we will discuss the impact of patient safety on satisfaction, quality and outcomes, all key components of the overall patient experience. Patient safety encompasses medical errors, hospital acquired infections (HAIs) and slips and falls (accidents that happen while in the hospital). The statistics are startling: preventable medical errors are the third leading cause of death in the U.S and an estimated 1.7 million HAIs occur annually resulting in nearly 100,000 lost lives. Our panelists will provide expert insights into

  • Key issues around patient safety
  • Measures either in place or being considered to improve patient safety
  • Leveraging the built environment to contribute to effective solutions
  • Implications of liability and risk in today’s rapidly changing healthcare environment
  • Examples of innovations that are advancing patient safety

The event will be held at the DuPont™ Corian® Design Studio, home to Patient Room 2020, a collaborative design for a next-generation inpatient care environment that strives to improve patient experiences and optimize caregiver performance. Tours of Patient Room 2020 will be given from 5:00 to 6:30 pm, preceding the panel discussion.


Joan Kelly

Chief Patient Experience Officer
NYU Langone Medical Center
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Klaus Kjaer, MD

Chief Quality and Patient Safety Officer
Weill Cornell Medicine
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Alan Manning

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