The Patient Experience Re/Imagined

NYC Health Business Leaders > The Patient Experience Re/Imagined

Sponsors & Hosts


6:00 to 8:00 pm

DuPont™ Corian® Design Studio, home of Patient Room 2020
49 West 23rd Street, 3rd Floor New York, NY

Patient-centered care has become a goal in every part of our health ecosystem. To showcase real-world examples of successful patient initiatives, we are delighted to announce the launch of a three-part series: The Patient Experience Re/Imagined. It is our privilege to work with DuPont to produce this important programming, which we believe will provide valuable lessons and a road map for those who want to engage patients more effectively.

We kick off the series on May 5th with a look at how The Mount Sinai Medical Center (MSMC) is Transforming Emergency Care to address the special needs of a large patient population – seniors 65 and older – with New York’s first Geriatric Emergency Department opened in 2012. Expected to nearly double to 84 million between now and 2050, this group is creating a Silver (Tsunami) Boom for our healthcare system.

Recognizing that the typical emergency department was not built with older adults in mind, a team of dedicated physicians laid out plans for a “Geri ED,” suggesting that such a specialty unit would align with healthcare’s universal Triple Aim:

  • Improved quality of care
  • Better health outcomes
  • Lower costs

The hospital received a coveted Health Care Innovation Award from CMS (Centers for Medicare & Medicaid Services) for nearly $13 million to build and test the concept. They set out to improve coordination of care, decrease adverse outcomes (adverse drug reactions, falls risks) and reduce hospitalizations, return ED  visits and overall complications.

Three years later, MSMC’s Geri ED is thriving and has become a model for the nation. During the program, you will hear directly from the clinical, informatics and digital health leaders who created the protocols and processes that have led to its success.

Exciting Bonus: We are holding all Patient Experience events at DuPont™ Corian® Design Studio, home of the incredible Patient Room 2020In addition to attending the event, you’ll have the opportunity to tour Patient Room 2020, a collaborative design for a next-generation inpatient care environment that strives to improve patient experiences and optimize caregiver performance.



Associate Professor, Emergency Medicine
Mount Sinai Medical Center
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Assistant Professor, Emergency Medicine
Mount Sinai Medical Center
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Associate Professor, Emergency Medicine
Mount Sinai Medical Center
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Vice President, Innovation
Healthix, Inc.
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