As Mount Sinai Health System’s first Chief Patient Experience Officer, Ms. Myerson is responsible for developing, leading, and fostering a patient-centered culture that provides compassionate, coordinated, and exceptional care across all inpatient and outpatient settings of the Mount Sinai Health System.
Ms. Myerson joined Mount Sinai in November 2014 from Press Ganey Associates, where she served as Managing Consultant and Director of Clinical and Operational Consulting. She led teams that worked with health care organizations across the country to improve communication between staff and patients, reduce wait times, and improve care coordination using advanced analytics, performance improvement processes, training and coaching, and change management practices, resulting in improved patient experiences.
A dynamic health care executive with 30 years of progressive nursing and hospital leadership experience in clinical and administrative settings, Ms. Myerson is experienced in both community and academic-affiliated health care systems. She has published and presented nationally regarding best practices that improve patient flow, clinical quality, patient-clinician communication, and the patient experience. Ms. Myerson’s clinical background is in emergency, trauma, critical care, and flight nursing; home health; and vascular/transplant/general surgery.
Ms. Myerson holds an MBA in Healthcare Administration and an MS in Healthcare Finance from the Fox School of Business Management at Temple University in Philadelphia, and a BS in Nursing from Pennsylvania State University.