Overheard at Telehealth panel

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Overheard at Telehealth panel

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We had a large audience on November 10th for our Telehealth 2.0: Moving from Virtual Visits to Connected Care. Held at Lenox Hill Hospital (thanks to Dr. Yves Duroseau), our experts delved into the many facets of this promising technology as well as the challenges.  Dr. Darria Long Gillespie, a practicing Emergency Medicine doctor and SVP of Clinical Strategy at Sharecare, led the discussion which featured Iris Berman, RN (Associate Vice President, Telehealth Services, North Shore- LIJ Health System) Dr. Delaney Gracy (Chief Medical Officer, Children’s Health Fund); John Jesser (General Manager, LiveHealth Online); Randy Parker (CEO, MDLIVE) and Brian Woods (Senior Healthcare Consultant, Wells Fargo Insurance). Some of the most memorable comments are below.

We call it Telehealth now, but in another 5 years it will just be called Health.

lenox-john

John Jesser
General Manager
LiveHealth Online

In the hospitals where we've rolled out telemedicine so far, we've seen a decrease in length of stay and improved mortality rates. That's all you can really ask for in a hospital.

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Iris Berman, RN, MSN, CCRN
Associate Vice President, Telehealth Services
North Shore- LIJ Health System

Our kids have really high needs, especially for specialty care. About two years ago we started Telehealth in our University of Miami program. It's been amazing. Their adherence rate to specialty appointments went from 34% to about 90%. Before telehealth, those sites were two hours away and they just couldn't get there.

Delaney Gracy, MD

Delaney Gracy, MD MPH
Chief Medical Officer
Children’s Health Fund

50% of employer healthcare costs are driven by 5% of the members. If you look at very high-cost events - think surgeries that cost $50,000 to $200,000 – you want to make sure your employee is getting great care. Using telehealth for a second opinion starts to make sense.

Brian Woods (Sr. Healthcare Consultant, Wells Fargo)

Brian Woods
Senior Healthcare Consultant
Wells Fargo Insurance

Telehealth can help reduce 30-day readmissions, which is massively expensive for the provider and the hospital. You can monitor the critical care patients when they go home, their weight and their medication compliance.

Dr. Darria Long Gillespie moderated (SVP, Sharecare)

Darria Long Gillespie, MD MBA
Senior Vice President of Clinical Strategy at Sharecare
Practicing Emergency Department physician

There’s the regulatory barrier…at this point, a lot of laws that exist never anticipated that doctors would be practicing through their telephone.

Randy Parker (CEO, MDLIVE)

Randy Parker
CEO
MDLIVE

Another big bonus of telemedicine is being able to keep the patient in a community hospital. Let’s say she needs a neurosurgical consult. It's a simple hit of a button and you're on a monitor and evaluating the patient.

Iris Berman, RN

Iris Berman, RN, MSN, CCRN
Associate Vice President, Telehealth Services
North Shore- LIJ Health System

There's all this amazing new technology and these incredible opportunities to increase access and the quality of care, but we don't want marginalized populations to become even more marginalized and the disparities to get even bigger because we're not ensuring access for the people who need it the most.

Delaney Gracy, MD

Delaney Gracy, MD MPH
Chief Medical Officer
Children’s Health Fund

With telemedicine (unlike phone calls), there's a procedure code, there's a medical record, and if there's a prescription, it’s in the record. Everything that's happening in the doctor’s office is happening here, other than the hand on the patient.<br />

lenox-john

John Jesser
General Manager
LiveHealth Online

The technology has caught up and reimbursement is coming, we are definitely at that tipping point.

Randy Parker (CEO, MDLIVE)

Randy Parker
CEO
MDLIVE